Effective Date: March 10th, 2026
Lunatik Athletiks (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting or making purchases through https://lunatikathletiks.com (the “Website”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our Website or services.
Information We Collect
We may collect personal information when you interact with our Website, including when you make a purchase, create an account, contact us, or browse our site.
Personal information we may collect includes:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment information (processed securely through third-party payment processors)
- Order history and purchase details
- Account login credentials
Technical and usage data may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited and time spent on the Website
- Referral sources
- Interaction with website features
How We Collect Information
We collect information in the following ways:
- Directly from you when you place an order, contact us, or create an account
- Automatically through cookies and tracking technologies
- Through third-party service providers such as payment processors, analytics platforms, and marketing tools
How We Use Your Information
Your information may be used for the following purposes:
- Processing and fulfilling orders
- Providing customer support
- Managing accounts and purchases
- Communicating about orders, updates, and customer inquiries
- Improving our website, products, and services
- Detecting and preventing fraud or unauthorized transactions
- Complying with legal obligations
- Analyzing website traffic and user behavior
Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance user experience, analyze website performance, and understand visitor behavior.
Cookies may be used to:
- Remember your preferences and settings
- Maintain shopping cart functionality
- Measure website traffic and engagement
- Improve website performance and usability
You can modify your browser settings to decline cookies or notify you when cookies are being used. However, disabling cookies may affect certain features of the Website.
Analytics and Third-Party Services
We may use third-party services to help operate our Website and analyze user activity. These services may collect information automatically through cookies, tracking pixels, or similar technologies.
These services may include:
- Website analytics providers
- Payment processing platforms
- Ecommerce platform providers
- Email and marketing tools
- Advertising or remarketing services
These third parties may collect information according to their own privacy policies.
Payment Processing
All payments made through our Website are processed through secure third-party payment processors. We do not store full credit card or payment details on our servers. Payment processors handle financial information in accordance with their own privacy and security policies.
How We Share Information
We do not sell personal information. However, we may share information in the following situations:
- With service providers that help operate our Website or fulfill orders
- With shipping and logistics partners to deliver products
- With payment processors to complete transactions
- With analytics providers to improve website functionality
- If required by law, legal process, or government request
- To protect the rights, safety, or property of our business or customers
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse. While we strive to protect your information, no system or method of transmission over the internet is completely secure.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including processing transactions, maintaining business records, resolving disputes, and complying with legal obligations.
International Data Transfers
Your information may be stored or processed in jurisdictions outside of your province or country where our service providers operate. These jurisdictions may have different privacy laws than Canada.
Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information where applicable
- Withdraw consent to certain uses of your information
To exercise these rights, you may contact us using the information provided below.
Children’s Privacy
Our Website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that personal information from a child has been collected, we will take appropriate steps to delete it.
Third-Party Links
Our Website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We encourage users to review the privacy policies of any external websites they visit.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. Updated versions will be posted on this page with a revised effective date.
Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact us below.